What can be returned?
When do items need to be returned by?
Products must be returned within 30 days of receiving the item.
Where do items need to be returned to?
All returns must be returned to 882 Beaudesert Road, Coopers Plains QLD 4108
How do I return items?
After you've been in contact to arrange a return, you will be sent a label via email to print. Items must be packaged securely and well protected. Items damaged in transit back to us will not be exchanged. Please include your name and order reference number.
To arrange a return, please contact us via email - firstname.lastname@example.org or phone (07) 3172 1840.
All returned items must include original, undamaged packaging materials with the return.
Will I be charged for returns?
If the return reason is valid, we will cover the cost of returns. Valid reasons include: incorrectly supplied products and faulty products.
Change of mind on the product or colour is not a valid reason for return and you will have to cover shipping both ways.
We do accept returns from orders shipped internationally. Customers are responsible for covering all return shipping costs, and all conditions above as to the state of the goods and packaging apply. Please contact us prior to sending back a return from outside of Australia.
Once the return is received, we will dispatch the replacement product or you will be given store credit to use online or in store.
In store return option?
We also accept returns in store. For our opening hours and address jump to our CONTACT US PAGE.
Do you offer refunds?
Refunds are only available on faulty, damaged or incorrectly supplied items. In other cases returns will be issued with either a replacement item or store credit which you can use at a later date.